Frequently Asked Questions

Everything you need to know about shopping with Parker on the Porch

What is the typical shipping timeframe for orders?

Most orders are processed and shipped within 3-5 business days. Once dispatched, you will receive a tracking number via email to monitor your delivery status.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What is your return policy?

We accept returns on unused and unopened items within 30 days of purchase. Please contact our support team to initiate a return authorization.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders quickly. Please contact us within 1 hour of placement if you need to make changes, though we cannot guarantee modifications once an order is in fulfillment.

How can I check the status of my order?

You can check your order status by logging into your account on our website or by clicking the 'View your order' link in your confirmation email.